Service Introduction

User Experience Service Management

  • T1


    24-hour hotline opened, fax, email, QQ, network phone and other channels to accept customer issues, first staff responsible for complain following

  • T2


    respond to customers within 1 hour , offer problem-solving solutions and plans in customers' presence;

  • T3


    Outlets and warranty center all over the domestic provinces and cities, quickly reach the customer site within 24 hours, fast service security;

  • T4


    1, quickly solve on-site problems, professional customer response, rigorous processing procedure;
    2, train customers with product maintenance, maintenance and operational knowledge;

  • T5


    visit customers within 72 hours, caring customers' experience, ensure the normal usage of products;

  • T6


    issue professional analysis report of products issues, prevent the scene hidden dangers, and provide security services;

Service Process

Process Description:

1. The customer may call the INVT after-sales service hotline or the regional service hotline to seek service if there is a failure in the use of the product or if the user has problems in debugging the product parameters.
2. The customer should provide the following information: name of the contact person, contact information, machine type, number, failure phenomenon.
3. The INVT service engineer communicated and directed the user through the telephone and gave the troubleshooting scheme after receiving the customer's failure report.
4. In case of unsolved telephone communication, the engineer shall arrange the engineer to provide the service or notify the customer to send to the designated maintenance site for maintenance.
5. In either way, the ultimate goal is to help the customer solve the problem before the service is completed.